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Digital transformation project requirement gathering and solution design
Digital transformation project requirement gathering and solution design for 4 countries
CRM and E-commerce system design and implementation management
Cost charging project
Business analysis and QA
Machine Learning development and service enablement
Sales channel integration and enablement
E-learning portal, cross-country CRM implementation, Unique development
Feasability study and requirement orchestration strategy creation
Greenfield mission-critical unique development with flexible frontend and microservices
Project management, PMO services and sprint planning
Customer 360 implementation, training and marketing channel integration
Redefine business processes at the largest CAD vendor in Europe
Scale of business:
30 000+ Clients
500+ end users
30 000 sales cases
Length:
2 years until first country’s go-live
2 months for every additional Territory go-live
Key results:
Shortened go-to-market time from one month to one week (400% improvement)
Quotation time reduced to five minutes from days
Automated financial and sales reporting with advanced (intercompany) revenue recognition
Phased out 9 different IT systems with a single integrated platform
The Challenge
As the largest CAD software vendor in Europe with worldwide sales enablement by its branch offices, Graphisoft used several siloed Sales, CRM and ERP systems that caused a slow go-to-market time for new products.
The Wish
Unified sales processes with a centrally controlled product model and client database with clear overview of the sales pipeline from new leads to renewals.
The Solution
We did thorough business analysis to identify pain points in business processes: identifying stakeholders, identifying key requirements, creating to-be unified business processes - 4 months
Design IT solution based on world-class enterprise platforms Salesforce Sales Cloud, Service Cloud, Community Cloud and Apttus CPQ: creating technical architecture design, writing user stories and planning implementation - 16 months
We planned a business-aligned continuous rollout and release strategy to maximize impact and minimize risks - 2 months
Replaced multiple systems with one, seamlessly integrated and highly automated sales oriented platform
Our roles in the project
Requirement gathering - Technical design - Implementation - Testing
Our team (~30% of the full BPR Program team):
2 Business Analysts
1 Solution Architect
3 Technical Consultants / CPQ Specialists
2 Developers
2 Testers
1 Release manager
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